Understanding the Delivery Options of Hosted Software
The combination of lower start-up costs, rapid deployment, ease-of-use, limited IT resources needed for implementation and maintenance, and improved functionality have proven to be the right combination for many organizations reviewing hosted software solutions. Moreover, advances in security and processing speeds allow organizations to get the same quality of service from hosted solutions as with the traditional on-premise options.
The Stingray System can be delivered in the traditional manner for hosting and deployment on Company Servers (Internal Hosted Plan). Due to it’s design, Stingray is equally functional on Windows based environments as well as can be optionally ported to Linux.
Today, most customers are taking advantage of the many options available through third party hosting providers. These options provide 99%+ uptime, redundancy and back up, disaster recovery and security that is unmatched in the traditional data center format.
Stingray will work within the traditional data center, but your Company might want to consider these options for cost savings, ease of maintenance and security. A successful deployment will use bandwidth and telephony resources, which again may be purchased less expensively in bulk from hosting providers.
Hosting Models to Consider
Your Stingray Account Executive can assist in finding the appropriate solution.
Standard Hosted (Shared or Multi-Tenant)
Standard hosted delivery options provide the lowest risk of any delivery model. This “try-it-before-you-buy-it” or “never-buy-it-at-all” offering gives the company the opportunity to take advantage of the solution on a monthly subscription basis with full IT support. The service provider hosts the software on its premises, while the company pays a subscription fee to access the service.
This subscription allows the organization to purchase a “dedicated” hosted environment versus the shared environment typically offered on the service provider’s premises. Unlike the standard subscription,
a dedicated environment enables a company to set up dedicated servers firewalls, and virtual private networks (VPNs), in effect, segregating the company’s data, configuration, and administrative control from the service provider’s other clients. Dedicated environments usually appeal to companies that require the highest levels of security.
If an organization purchases a license, its service provider can host and manage the software on the service provider’s premises via what many call a “shared multi-tenant architecture.” This way, the client enjoys the lack of maintenance headaches, but the peace of mind of owning the solution. In this scenario, an organization would have a higher upfront investment to purchase the software license, but a lower monthly cost.
This delivery option puts a new flair on traditional ownership by bringing all of the multi-tenant, hosting benefits into the organization. By in-house hosting, an organization can become an internal service provider to multiple contact centers, departments, or divisions within the enterprise. Each group can adopt the application for its own specific functions, all the while using a single infrastructure and single application instance.